"Dell" is one of the largest privately own computer company found by Michael Dell. "Dell" has a lot of different computers that customers buy. Warranty is included on the computer but not all of them is not aware what is covered.
There are different types of warranty with "Dell". Those are Basic, Premium, "Dell" tech concierge, Pro support, accidental damage. Customers should be aware of this warranties before buying "Dell" computers so once a problem occurs on the computer, everybody will know what is supported and what is not. Basic warranty support is a warranty that only covers basic Hardware and basic software.
With basic hardware it will still cover all the problems on the "Dell" computer unless computer needs to be sent out to the repair center or have an onsite technician go to customer place to fix the computer. Basic software only covers drivers and basic trouble shooting for windows operating system but different software or software related issues that is more advance, then it will not be covered.
Having a Premium warranty will allow customers to have an onsite for any hardware repair, how to help on software's, set up network connection and a lot more. "Dell" tech Concierge covers software related issues on the computer and technician will do system monitoring as well. Having an Accidental damage warranty will allow customer to have the computer covered when it was accidentally dropped or water has been spilled.
But it will only cover a specific damage on a specific part once. Customer should be aware that Accidental damage warranty will not cover intentional damage, cosmetic damage, consumable parts, theft and normal wear and tear. "Dell" Pro support warranty will have a highly trained experts that can do remote and onsite, cover third party software and have an emergency parts and labor dispatch.
Understanding different kinds of warranty will really help customer to know what is covered on their computer. This can prevent customer on getting argument with a technical support to why they are not being supported. Everyone who has "Dell" or is planning to buy "Dell", make sure to know the warranty and check it through the "Dell" website for more information.
