With the release of Sony’s upcoming PlayStation 4 looming on the horizon, there is a state of emergency among fans who pre-ordered the console from Amazon, as most are of the opinion that there will be a delay in the console’s delivery due to changes in the payment method. However, Amazon has assured customers that the company won’t allow changes in payment methods to cause any kind of delay in service and that those who have pre-ordered the console will get it in time.
This applies as long as the new method of payment doesn’t create any problems for the transaction from processing.
“Amazon customers who ordered the PS4 for release day delivery will receive it on day of release,” Amazon told Eurogamer. Later, when asked if this also applies for those who have had to update or change their payment details, Amazon answered: “That’s still correct.”
Eurogamer had already started receiving emails overnight from Amazon customers “who'd noticed the shop verifying their payment details tied to their often months-old PS4 pre-order. Worryingly, when they updated their payment details, the Amazon machine re-estimated the delivery date as if they'd placed a new order - they were seemingly put to the back of the line.”
It was also revealed that the situation had forced fans to flood the official Amazon forums where they panicked about it. “But while some people shared tales of Customer Service effectively saying 'sorry, there's nothing we can do,’ others shared exchanges in which they'd been assured their PS4 delivery date was safe.”
However, guessing from the fact that Amazon itself told Eurogamer that the company won’t have any issues with changes to payment methods, fans can rest assured that they will receive their consoles in time.
Sony’s PlayStation 4 is currently scheduled to release on Nov. 15 in North America and Nov. 29, 2013 in Europe, Australia and New Zealand.
