Samsung Galaxy Note 7 smartphones were announced for a recall by Samsung after finding out that its phone batteries are prone to fire. With that, sales in 10 markets were cancelled. Some also believe that the scope of the recall is new for Samsung, which is considered as the biggest smartphone manufacturer in the world.
Samsung Galaxy Note 7 units were officially recalled by the Federal consumer safety regulators on Sept. 15, Thursday. Following a number of users complaining about catching fire during charging, the US Consumers Product Safety Commission recommended to immediately stop the use and charging of the device, Reuters reported
Samsung announced on Sept. 2 that the company would discontinue selling the Samsung Galaxy Note 7 devices. Based on reports, Samsung received 92 reports regarding the batteries overheating in the US with 55 reports of property damage and 26 reports of burns from fires.
The federal agency confirms that Samsung Galaxy Note 7 users may receive a free replacement from Samsung, the retail outlet where they bought the phone or their wireless carrier. Samsung also announces that the new Samsung Galaxy Note 7 devices will only be available in most stores until Sept. 21 and that users may ask for a different device or a refund instead.
Although Samsung has reached an agreement with the US regulators regarding its formal recall plan, the FAA meanwhile recommends to all airline passengers to turn off their phones while flying because of safety risks. However, the FAA revised its warning and stated that the Samsung Galaxy Note 7 users should also protect the unit's power button to prevent unintentional activation, CNN reported.
Meanwhile, Samsung has already recalled 1 million Samsung Galaxy Note 7 units sold in the United States, refunding or replacing the flagship devices, whose vulnerability to catching fire has reportedly brought a negative impact to the South Korean company's image. Based on reports, the recall is a costly blow for Samsung, which was relying on Samsung Galaxy Note 7 to boost sales as competitors like Apple unveil new devices.
Watch Samsung issues safety recall for its Galaxy Note 7 here:
