Microsoft's an online multiplayer gaming and digital media service, Xbox Live experienced some issues recently with its cloud-based save service and Microsoft is offering effected users a free month of Xbox Live for their troubles.
Xbox Live's Larry Hryb posted on his Major Nelson's Blog the following email from Xbox Live General Manager Alex Garden:
"I wanted to update everyone that the Xbox LIVE Cloud Saved Games feature is back online. The Xbox Operations team has been working around the clock to get the issues resolved. I also wanted to pass along the below note from Alex Garden and let you know what we're doing for those that were affected by the issue.
We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone's game saves. Whether you couldn't access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we'll also be doing a thorough post mortem to help prevent this from happening again.
As always, I welcome your feedback. Game on!"
The email also mentions that gamers will not need to contact support in order to receive their free month of Xbox Live. The email reads, "We know exactly who was affected and we'll handle all of this on our end."
Have you experienced any issues with Xbox Live's Cloud save feature? Do you think Microsoft is handling this misstep well? Tell us what you think in the comment section below...
