After the ArcheAge closed beta event 4, "Conflict & Conquest", the game has come under fire from malicious hackers making PayPal and credit card transactions for in-game items the account holders never ordered -- most notably the $150 Founder's Packs.
GameNGuide's ArcheAge Preview: Closed Beta Event 4
In an official statement to IGN, Trion Worlds did some damage control. The most important (to players) information bolded by us:
"Let us start by saying this very clearly: Trion Worlds' security has not been compromised in any way. There has been absolutely no breach in Trion's servers. What happened in the last few hours is sadly nothing new: Every day, bots obtain user credentials from various unprotected sites around the Internet, build lists of login and passwords, and try them on Trion's servers (along with many other sites). If players consistently use simple or repeated passwords across different online services, these bots may get access to their accounts.
ArcheAge CEO Talks Player Worries About Pay-To Win
Because of the current momentum around ArcheAge, hundreds of millions of such attempts were made from well over a million different IP addresses in the last few weeks, only a fraction of which ended up being successful today.
The team has already started providing refunds and all players affected by unwanted charges will be automatically refunded within the next few hours today.
As previously mentioned, this type of issue is recurrent in the online world and Trion has actually been working on a solution to address this particular problem for a while now. Coincidentally, starting Thursday, we are adding a new security feature to Glyph to help keep player accounts safe: When players log in from a new computer or a place that we haven't seen them log in from before, they'll be asked to verify that it really is them logging in, by entering a code emailed to their account's primary email address."
If your Glyph account (because this has even hit players who don't even play ArcheAge but other Trion Worlds games like RIFT) has been charged with something, please make a customer ticket and you WILL BE REFUNDED. As always, my gaming friends, keep your passwords diverse or use a service like LastPass.
