Customers who previously spent to repair or replace the hinge of their iMac display will get an Apple refund. The iMac refund will keep iMac users from having to shell out at least $100 for the defective part.
About The Hinge Mechanism Problem
According to MacRumors, an Apple service document acknowledged that a number of 27-inch iMacs that were distributed from December 2012 to July 2014 may have an issue with the display hinge. As a result, some users may discover that their screen cannot adjust or continuously tilting forward.
Some iMac owners complained that the hinge would make a loud cracking or popping sound and stop functioning. The issue seems to be due to the plastic washers in the spring mechanism of the hinge, which is not strong enough to support the display's weight. The iMac refund will most likely cover late 2012 and late 2013 iMac models only.
Digital Trends noted that one user due for an iMac refund shared how his iMac screen suddenly tilted down after a loud crack. He was not even using the product at the time and the screen no longer maintains its position when tilted or adjusted.
Extended iMac Refund Coverage for Late 2012 & Late 2013 Models
In September 2016, the Apple refund was extended to allow late 2012 and late 2013 iMac units to have their hinges repaired or replaced for up to five years from the time of the original purchase. Initially, the iMac refund was only up to three years from the date of purchase.
Apple will replace the defective hinges on affected iMacs for free, regardless of the warranty coverage. The details of the replacement program have not been revealed to the public yet. Instead, Apple internally forwarded Apple Authorized Service Providers withiMac refund and repair information.
Apple advises owners of defective iMac displays to contact the company via web or phone to start the iMac refund process. Affected users can set an appointment with the Genius Bar at an Apple Store or go to the Apple Authorized Service Provider to determine whether their unit is eligible for the Apple refund and repair program. More updates and details on the iMac refunds are expected soon.
