Three months ago, the Samsung Galaxy Note 7 was released. A month into its public debut, a global recall was issued after battery problems made the device a health risk. It has already reached its end and Samsung has officially announced that they will stop its production. However, the company made one more final software update to help those who are clinging on to their device.
This is not the first time Samsung released a software update to remedy the issue, one was rolled out immediately to solve the exploding problem but to no avail. However, the company's investigation yielded partial results showing that the technical issue was eliminated when the Galaxy Note 7 is not charged above 60% its maximum capacity. The update will be available on October 31 throughout users in Europe, according to Pocket-lint.
The update is not a solution but rather a preventive measure to minimize customer risk. Since despite the efforts of Samsung to collect all Galaxy Note 7 units, only two thirds of the total sold devices have been retrieved. The rest are still in the hands of users and even with the various disadvantages, some users will not turn over the phone for a replacement or refund. To prevent further bad publicity, preventing the remaining units from exploding is one of the goal of the company with the new update.
Samsung is slowly discouraging remaining owners of the Galaxy Note 7 to hold on to the device. The company is extending the incentives of their global recall. As a matter of fact, the 40% decrease in maximum power capacity in the upcoming update is also intended to decrease usability and interest among current users, according to Cnet.
Despite the end of the line for the Galaxy Note 7, the investigation still goes on to what actually caused the problem. The measure is to ensure that the issue does not get replicated with the upcoming flagship phone, the S8. The device is already delayed because of the fiasco.
