Samsung Galaxy Note 7 has only been released in the market last month but major problems occurred with the device resulting in a dangerous and potentially lethal device. This is in reference to the battery problems that the Note 7 has which got out of control. Reports of burning and explosion have prompted users to stop using their new Samsung device at once.
The US Consumer Product Safety Commission (CPSC) warned users with a Samsung Galaxy Note 7 to power it down and stop charging or using the device, CPSC reported. The warning was based on reports involving lithium-ion batteries in some Note 7 devices that resulted in fires, CPSC said. The report added that the incidents happened while charging and during normal users.
The top four US carriers that sold Samsung Galaxy Note 7 are now allowing the return or exchange of the devices. First, Verizon has waived its restocking fee for those who want to exchange or return their smartphone. AT&T is also calling on Note 7 owners to return their devices at an AT&T store without restocking or early termination fee. Customers can also select a Galaxy S7, Galaxy S7 Edge, Galaxy S7 Active in exchange for their Galaxy Note 7 phones for $25 per device. Those who bought the Note 7 from T-Mobile can also get a full refund. Sprint will also allow its customers to return their device or exchange for another Samsung device with a $25 service credit.
Meanwhile, the Samsung Galaxy Note 7 could have avoided the problem which was a quality check issue. Apparently, the company was in a rush to deliver their next-gen smartphones ahead of Apple and LG but had to skip some major quality check. Additionally, the device could have been saved from the fiasco had it been built with a replaceable battery, Tech2 reported.
Samsung Galaxy Note 7 has already been recalled and sales of the device have been halted. However, those who want to stick with the phone, as it is said to be Samsung's best phablet yet, may have to wait until it is in inventory again. Samsung may also opt to "kill" the Note 7 and head off to the Note 8 instead.
Watch Any Galaxy Note 7 Recall Return & Refund Process
