Capcom has apologized for the DLC issues with Street Fighter x Tekken Vita and has fixed the problem.
"Our apologies for the issues you are experiencing with the DLC for Street Fighter x Tekken on PS Vita. There was an error in how the DLC content was packaged and Sony Computer Entertainment America has been working to resolve the problems as quickly as possible," Capcom explains in a post in Capcom Unity.
Two different DLC issues cropped up, a pre-order bonus of 12 costumes for DLC characters and a bonus downloadable content pack which should have been awarded with all digital and retail purchases, featuring 12 characters and 38 costumes.
The company goes on to detail the corrections that were undertaken.
In-pack voucher redemption prior to October 24th, 4pm (PST)
"You should have received the SF/TK Alternate Costume Complete Pack (38 Alternate Costumes). On November 6th, you will be entitled to the access the Additional Characters Pack (12 New Characters) and the SF/TK Alternate Costume Complete Pack (38 Costumes) for PS3 if you log in to the PSN Store via the PS3 and select these items. They will be marked as Free based on your entitlement, and you can download the content."
Full Game Purchased via Digital Download prior to October 26th, 6pm (PST)
"The DLC content described above was not included in the download. On November 6th, you will be entitled to the access the Additional Characters Pack (12 New Characters) and the SF/TK Alternate Costume Complete Pack (38 Costumes) for the PS3 if you log in to the PSN Store and select these items. They will be marked as Free based on your entitlement, and you can download the content."
In both of the above cases Capcom mentions "If you prefer not to wait until November 6 to access the DLC on your PS3, please have your PSN ID, Voucher Code, description of DLC received or missing and Date/Time of redemption and contact Capcom Customer Service via email at accounts@capcom.com and we will help you in the order the request is received."
It also goes on to add, "If the above scenarios do not apply to you (i.e. you received incorrect DLC), please contact Capcom Customer Service via email at accounts@capcom.com and we will help you in the order the request is received."
Users can also redeem their DLCs in PlayStation 3 if they have the Digital Download version, by following the instructions provided at Capcom Unity.
