The iOS Support Application is now available to US iPhone users. The standalone iOS support app helps users schedule software and hardware repair appointments.
According to TechCrunch, Apple's iOS app was first launched in the Netherlands and Italy. The app will roll out to more countries in the upcoming weeks. iPhone and iPad users will be expecting a faster and more fluent way of customer service within a few taps.
The New Standalone iOS Support Application Simplifies Apple's Support Line
The new feature is part of Apple's renewed efforts for customer service. 2016 is one of Apple's worst years considering the amount of complaints it has so far received. It is well documented that several users have complained about faulty iPhone units.
The iOS support application has been available to US users since December 14. With the new support app, Apple users can discuss their problems with technical representatives. Representatives will predetermine the best date for repairs. The App schedules appointments in Apples Stores and authorized third party companies.
iOS Support Application Is Apple's Answer To Critics Of Apple Customer Service
According to iTech Post, users will see all the devices registered under their Apple ID. A product panel will show options that include details of various Apple gadgets. Owners of iOS devices can view support history to keep track of reoccurring issues. Users won't have to call Apple support numbers for important queries.
The iOS support application download is Apple's answer to frustrated iPhone users. The Cupertino Company received ridicule when customers observed the lack of a serious solution.
Apple had a share of issues this year along with Samsung's exploding batteries. Users are looking forward to the new app, they're looking forward to Apple's new iOS support. According to their official website, the company aims to simplify customer service. It looks like Apple is taking care of business after all.