As it turns out, Samsung is heeding the advice of authorities to recall the defective Galaxy Note 7. In a statement released by Samsung, it stated that, they have made the necessary investigation and found out that the battery is the problem.
As of September 1, Samsung has recorded at least 35 cases of defective Samsung Galaxy Note 7. because of this, they decided to cease the sales of the device in the global market. Meanwhile, for those who have already bought the Galaxy Note 7, Samsung promised to replace them in the coming weeks.
They also acknowledged the inconvenience, the recall is causing, but because their main concern is their customer's safety, the Samsung Galaxy Note 7 recall is a must. Despite the statement, others believe that Samsung is mishandling the recall, saying they have not actually released a formal letter, requesting the cease of the Samsung Galaxy Note 7 sale.
Apparently, consumers want to see clear guidelines on the next step after the recall. Currently, consumers who already bought the device will have to wait for Samsung to send them the replacement.
Consumer Reports suggest that, once Samsung files an official recall request, the sale of the Samsung Galaxy Note 7 will be illegal, thus preventing the device from getting in the hands of unsuspecting consumers. Whether it's from individual consumers or retailers, the spread of defective Galaxy Note 7 will be prevented.
Samsung failed to give more details on the recall process as well as disclose the serial numbers of devices affected by the recall. The Samsung Galaxy Note 7 battery problem is said to have stemmed from the brand's fast charging feature.
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